Designing faster, smarter borrower experiences [Whitepaper]

Lextech CEO Jason Popkowski spoke at the 2026 World Credit Union Conference on designing faster, smarter borrower experiences. His argument: lenders are now judged on how reliably they settle, not on the loan product.

That judgement carries more weight than it used to. Brokers wrote a record 81% of all new residential home loans in the March 2026 quarter, according to the MFAA Quarterly Market Share Report, up from under 75% two years earlier. And turnaround time is now something lenders compete on.

The friction that gets in the way is rarely one broken step, it’s a dozen small ones. Data re-keyed between systems that don’t talk to each other. Documents chased by hand. Or brokers who can’t see where a file sits without ringing to ask.

Legal review is the clearest example. When it sits at the end of the chain, an easement or a title complication surfaces days before settlement, at the most expensive possible moment, with the borrower watching their date move.

If you missed it, the full argument is set out in our guide, Settlement Without Friction. It includes five questions worth asking about your own process.

Read it here: Settlement-Without-Friction.pdf